Refund & Cancellation Policy
Last updated: 1 May 2026
We want you to be confident in your purchase. If a paid invoicely subscription isn’t the right fit, we offer a clear refund and cancellation process — no runaround.
Free plan
The Free plan is — and will remain — free. You can use it indefinitely with no payment, no card on file, and no risk of being billed.
Paid plans (Pro and Business)
7-day refund window
If you upgrade to a paid plan and decide it’s not for you within 7 calendar days of the payment date, you can request a full refund — no questions asked. Email support@invoicely.in from your registered email with the subject line “Refund request — <your email>”.
We process refunds within 5–7 business days back to the same UPI ID or bank account used for the original payment.
After the 7-day window
After the first 7 days of a billing cycle, refunds are handled on a case-by-case basis. We will refund the unused portion of the cycle if:
- you experienced a sustained Service outage attributable to invoicely (excluding third-party provider issues outside our control);
- we materially changed pricing or removed a paid feature you specifically relied on;
- you were billed in error.
Cancellation
You can cancel your subscription anytime by emailing support@invoicely.in. Your account drops to the Free plan at the end of the current paid cycle — you keep all paid features until then. We do not auto-renew without your explicit re-payment, since billing is currently handled via manual UPI transfer.
Cancellation does not delete your account or your data. To delete your account, see the “Right to erasure” section of our Privacy Policy.
Annual plans
Annual subscriptions are eligible for a pro-rated refund of unused months if cancelled within the first 90 days of the annual term. After 90 days, annual plans are non-refundable for the remainder of the term, but you remain on the paid plan until the term ends.
What is not eligible for refund
- Free plan use (nothing was paid).
- Account suspensions or terminations resulting from a violation of our Terms of Service.
- Costs incurred outside invoicely — bank charges, currency-conversion fees, or third-party services.
How refunds are paid
Because subscription payments are received via UPI to our nominated UPI ID, all refunds are returned via UPI to the same account that paid us. If that account is no longer accessible, please email us and we will work out an alternative.
Disputes
If you’re unhappy with the outcome of a refund request, reply to our refund email and we will personally review the case. For unresolved disputes, see the “Governing law and dispute resolution” section of our Terms of Service.
Contact
Refund or cancellation questions? Email support@invoicely.in.